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PRIVACY POLICY
Welcome to RealtorBiancaHill.com (the "Website"), operated by Bianca Hill REALTOR® (Brokered by LPT Realty). This Privacy Policy explains how we collect, use, store, and protect your information when you visit this Website. By using this Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following personal information when you use our Website:
- Contact Information: Name, email address, and phone number, collected when you submit a contact form.
- SMS Consent: When you check the SMS consent checkbox on our contact form, we record your explicit written consent to receive text messages. Providing your phone number alone does not constitute consent to receive SMS communications.
- Email Consent: When you check the email marketing consent checkbox, we record your opt-in to receive email communications.
- Automatically Collected Data: We use Google Site Kit, which may collect your IP address, browser type, and other analytics data.
We do not require user logins. We do not store financial or sensitive personal data such as Social Security numbers, credit card numbers, or banking information.
You must be at least 18 years of age to submit your information through this Website or to opt in to SMS communications.
2. How We Collect Information
- Direct Input: When you complete and submit our contact form, you provide your name, email address, phone number, and any additional information in the message field.
- SMS Opt-In: SMS consent is collected exclusively through the explicit opt-in checkbox on our contact form. The checkbox is not pre-checked and is not required to submit the form. You must affirmatively check the box to consent to SMS communications.
- Email Opt-In: Email marketing consent is collected through a separate explicit opt-in checkbox on our contact form. This checkbox is not pre-checked and is not required to submit the form.
- Automatic Tracking: We use Google Site Kit and a cookie management tool (Complianz) to collect analytics data such as IP address, browser type, and browsing behavior. You can manage your cookie preferences through the consent banner displayed on this Website.
3. How We Use Your Information
We use the collected information for the following purposes:
- Responding to your real estate inquiry
- Scheduling appointments and confirmations
- Transaction-related communication
- Sending SMS messages to contacts who have explicitly opted in (see Section 4)
- Sending email marketing communications to contacts who have explicitly opted in
- Website analytics to improve our services
- Real estate transaction coordination
4. SMS Communications
If you opt in to receive SMS communications from Bianca Hill REALTOR®, we send two types of text messages:
Transactional SMS: Appointment scheduling and confirmations, property showing updates, transaction-related communication, and direct follow-ups related to your real estate inquiry. These messages are sent in response to your inquiry.
Marketing SMS: Real estate updates, VA loan education, market information, and promotional content. These messages are sent only to contacts who have explicitly opted in via the SMS consent checkbox on our contact form.
Message frequency varies. Message and data rates may apply. Supported carriers are not liable for delayed or undelivered messages. Consent to receive SMS messages is not a condition of purchasing or selling real estate services.
To opt out at any time, reply STOP to any text message. You will receive a confirmation that you have been unsubscribed and no further messages will be sent. For assistance, reply HELP or contact us at info@realtorbiancahill.com.
5. Data Storage & Security
Your personal information is stored within Salesmate, our CRM platform, which employs its own security protocols including encryption and access controls. We use commercially reasonable measures to protect your information from unauthorized access, disclosure, or misuse. No method of electronic transmission or storage is 100% secure; however, we take appropriate steps to safeguard your data.
We do not store financial or payment information on this Website.
6. Data Retention & Deletion
We retain your personal information for as long as you remain an active contact in our CRM or as required by applicable law. SMS opt-out records are retained for a minimum of 4 years in compliance with TCPA requirements.
You may request deletion of your personal data at any time by emailing info@realtorbiancahill.com. We will process your request within 30 days. Note that we may be required to retain certain records as required or permitted by law.
7. Your Rights & Opt-Out Options
- SMS opt-out: Reply STOP to any text message at any time. You will receive a confirmation and no further messages will be sent.
- Email opt-out: Click the unsubscribe link in any marketing email or contact us at info@realtorbiancahill.com.
- Data access or deletion: Email info@realtorbiancahill.com to request access to, correction of, or deletion of your personal data.
8. Third-Party Services
- CRM: We transfer contact details to Salesmate for business communication and transaction management. Salesmate is used solely to deliver our services to you and does not use your data for its own marketing purposes.
- Advertising & Retargeting: We run ads and use retargeting technologies through Meta (Facebook/Instagram), Google, and TikTok. These platforms may use cookies or pixel tracking to serve relevant ads. You can opt out of personalized advertising through your platform settings or visit YourAdChoices.com.
- Cookie Management: We use Complianz to manage cookie consent. You can update your preferences at any time through the cookie consent banner on this Website.
- Partner Services: We may share your information with partner agents, brokers, or lenders solely for the purpose of assisting you with your real estate transaction. We do not sell your data or share it with third parties for their own marketing purposes.
We are not currently connected to an MLS feed, but this may change in the future.
9. Minors & Privacy
This Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted personal information, we will take steps to remove it promptly. Contact us at info@realtorbiancahill.com if you believe a minor has submitted information through this Website.
10. Policy Updates & Contact Information
We may update this Privacy Policy from time to time. If significant changes occur, we will notify newsletter subscribers via email. The "Last Updated" date at the top of this page reflects the most recent revision.
Bianca Hill REALTOR® (Brokered by LPT Realty)
Email: info@realtorbiancahill.com
Phone: (910) 227-9669
Website: realtorbiancahill.com